Genesys International

Genesys is a global leader in AI-powered customer experience (CX) and contact center solutions, serving more than 8,000 organizations across 100+ countries. Founded in 1990, the company offers the Genesys Cloud™ platform — an AI-powered Experience Orchestration solution that connects people, systems, data, and artificial intelligence across the enterprise to deliver seamless omnichannel customer and employee experiences.

Genesys specializes in agentic AI, virtual agents, workforce automation, and real-time customer journey optimization. Its platform enables businesses to automate complex interactions, empower human agents with AI-driven insights, and unify data across tools and systems — resulting in measurable outcomes such as improved customer satisfaction scores, reduced operational costs, and higher first-contact resolution rates.

Recognized as a leader by top industry analysts including Gartner, Forrester, and IDC, Genesys has established itself as the trusted CX platform for the world's largest enterprises. With over 25 years of industry history, 30+ compliance certifications, and support for more than 7 billion conversations quarterly, Genesys is headquartered in Menlo Park, California, and continues to define the future of customer engagement through continuous AI innovation.